Payments & Cancellation Policy

As we strive to improve our services while maintaining the highest level of professionalism, we wanted to take a moment and inform you of important updates to our company policy.

Payments:
New clients: For all new clients we now require 100% payment in-full before we start any cleaning. This payment can be made at any time in advance when confirming your booking, but needs to be received at a minimum 24 hours before your cleaning starts.

Regular clients: At our discretion, depending on frequency of cleanings requested, we may be able to offer either a 50% pre-payment and 50% payment on completion of cleaning provide, or 100% of payment due on completion. If we offer either option, you are required to review the work done on completion on-site and pay the final amount due before any cleaners depart your location. If you are unable to review the work in person, full payment is still due at the time of completion and we would recommend full pre-payment to avoid delays. Any delays with reviewing work done or late payments may result in late-fees. We no longer offer the option to pay later at a time of your choosing, all payments for all cleanings must be paid in-full at the completion of services provided.

We have to ensure timely payments to our subcontractors as well as reduce the administrator work in accounting and follow-up payment reminders, so we appreciate your understanding in our payment options described above. 

Guarantee:
We guarantee the work will be completed as agreed for the services quoted. If any work is not done as quoted, we will return on site as soon as possible to complete the work or provide an appropriate compensation. This guarantee is only valid for work inspected on-site at time of completion and does not extend beyond that time period as we cannot verify if spaces have been further lived-in by the time future assessments are made. If there is additional work needed that goes beyond the scope of the quoted job (such as construction professionals working on-site simultaneously during cleaning, extra rooms requested or additional cleaning needed due to inaccurately described condition of spaces), then there may be extra charges assessed.

Cancellations:
We are now implementing the following cancellation policy:
- Any cancellations made less than 72 hours in advance of your upcoming visit will result in a $70 fee.
- Any cancellations made less than 48 hours in advance of your upcoming visit will result in a 50% of your cleaning cost session fee.
- Any cancellations made less than 24 hours will not be refunded.

We understand that unforeseen circumstances may arise, and we will always try our best to accommodate your scheduling needs. However, last-minute cancellations and no-shows result in significant losses for our business, as it prevents us from providing services to other clients who may have required our assistance.

This new policy is designed to ensure fairness to all our clients, as well as the continued reliability and quality of our services. It also allows us to compensate our hardworking cleaning professionals who rely on scheduled appointments to support their livelihoods. 

We appreciate your understanding and support as we implement this change. Should you have any questions or concerns, please do not hesitate to reach out to our office at 917-499-4024 or Danir.clean@gmail.com

Thank you again for choosing Chicas Cleaners, LLC. We value your business and look forward to providing you with exceptional cleaning services in the future. 

Sincerely,

Daniela Rodríguez.